Terms and Conditions

1. Our Agreement with You:
Your agreement with UK Swim Academy shall be considered to be in effect upon booking with us. This booking may have been made on line, over the phone, via email or letter. By enrolling with UK Swim Academy either in a group lesson or 1-2-1 lessons you are bound by these conditions below.

2. Behavioural Standards and Exclusion
UK Swim Academy expects all children, parents and guardians to behave at all times in a manner that is acceptable to other customers and staff. UK Swim Academy reserves the right to exclude anyone who fails to maintain the required standard. Such failure shall include, but not be limited to – racial, sexual, verbal or physical bullying of a fellow child or member of staff. Transportation of the child home will be the responsibility of the parent/guardian and no refund or credit will be issued.

3. Child Protection
UK Swim Academy staff have a duty to act if they suspect a child in their care may be suffering from abuse or if a child makes a disclosure about abuse. In such an event, the member of staff will follow the Child Protection Policy as detailed in our policies and procedures.

4. Complaints
UK Swim Academy is fully committed to delivering the highest standards of teaching and coaching to the local community. If you or your child is not entirely satisfied with the service we provide we would like to hear about it. If we become aware of any problem while you or your child is still attending a course or activity, we will aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously.
The complaint should be made in writing to adam@ukswimacademy.com

5. Changes of Terms and Conditions
Terms and Conditions are correct at the time of publication/issue and are subject to change without prior notice.

All participants are covered by our Public Liability Insurance.

7. Liability
UK Swim Academy does not accept liability for sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company or its’ servants. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any UK Swim Academy course.

8. Payment
UK Swim Academy accepts the following forms of payment: PayPal, debit cards, cash and cheques.

9. Returned payments
If on the rare occasion payment is made by cheque and is returned by the bank, there will be a bank charge of £5.00. UK Swim Academy does not accept any liability for bank charges you may incur. Due to the high volume of payments received, the responsibility rests firmly with the customer to ensure all payments are valid at the time of booking.

10. Course Structure
UK Swim Academy will endeavour to try and keep pupils with the same instructors. Unfortunately we cannot guarantee that pupils attending courses will have the same instructor each term.

11. Lost Property
Please ensure children do not bring valuable toys or belongings when attending UK Swim Academy courses. UK Swim Academy cannot accept liability for lost, stolen or damaged items. Please ensure clothing and other belongings are clearly labelled with the child’s name to help us return unclaimed items. Lost property will be kept at the office or at the pool for a period of three weeks after the end of the course. If items are still unclaimed after this period, UK Swim Academy will distribute them to local charities.

12. Valuables and Jewellery
All property left at any UK Swim Academy venue whether it is in a changing room, on poolside, left in entrance halls or outside, is done so at your own risk. UK Swim Academy cannot accept any responsibility for the loss or damage of any personal belongings.

13. Medical conditions
It is the responsibility of the parent/guardian to inform UK Swim Academy of any medical conditions when first signing up with us. All information will be kept strictly confidential.

14. Swimming Lesson Bookings
We require all places on UK Swim Academy courses to be booked prior to the course commencing to ensure correct staff to children ratios are met. Registration on the day may be accepted depending on the availability of places but we cannot guarantee a place so please have alternative arrangements ready.
Renewals for the next term take place approximately four weeks before the current term ends. In making a renewal you are reserving a place on the next course and not a specific time. However, we will endeavour to keep your slot as close to your current time or your new request as possible.
Bookings are accepted on a first-come, first-served basis and must be accompanied by full payment of the course fee. Any bookings received without payment will not be deemed valid until payment is received in full. We are unable to reserve places without a deposit.

15. Changing, Moving and Cancelling Lessons
We always try to be as flexible as possible within our operational constraints. During the booking process when we are compiling the timetable, you can request to change your lesson time, day, or pool and we will endeavour to accommodate your request subject to a space being available.

16. Cancellations 
UK Swim Academy pool sessions and teachers are contracted for the term in advance. We are therefore unable to refund any monies for sessions missed because of general illness to either parent/guardian or child, broken limbs, holidays confirmed prior to or taken during the term or for missed sessions because of late arrival or non-attendance (voluntary withdrawal). Deposits reserve a place on a course and are non-refundable under any circumstances. For our 1-2-1 lessons the cost paid is non – refundable.
For the group lessons once a course / term has started it is not possible to get a refund for that course / term as your childs place will have been reserved.

17. Cancellation of a FULL course by UK Swim Academy
Should it be necessary for UK Swim Academy to cancel a course in its entirety, you will be offered a full refund or a place on the same or similar course at a later date.

18. Cancellations Due to ‘Circumstances beyond our Control’
There may be circumstances beyond our control and contemplation, in which the pool might not be available for UK Swim Academy sessions. Examples of these circumstances include (but are not limited to) damage to the pool, severe weather conditions, power failures, industrial action. Such circumstances are referred to as ‘Force Majeure’. In such a case no refund will be issued.
Where reasonably possible, UK Swim Academy will try and include an additional lesson during half term breaks or school holiday periods. However this can be in no way guaranteed.

19. Time Change due to Circumstance beyond our Control
We reserve the right to change your existing class time due to reasons beyond our control.

20. Illness
Never bring your child swimming if they have any illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes.
In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson.
Should your child or the parent/guardian taking your child into the water have, or develop, any known or suspected medical condition you must please consult your doctor before bringing them swimming.

21. Nappies
All babies and toddlers and those children not yet potty trained must wear a ‘Happy Nappy’ swim nappy in the pool with a disposable Huggies Swimming Nappy underneath. UK Swim Academy reserves the right to refuse entry to any child who is not suitably attired and abiding by the double layer principle.
Please take all your used nappies away with you.

22. Pool/Poolside Health and Safety
No outdoor footwear or prams are permitted onto poolside or into changing rooms. Where available, please go bare foot.
Parents/guardians are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under the direct supervision of an adult who is not taking part in the lesson and never be left unattended.

23. Teachers
Whilst it is in our best interests to ensure your child remains with the same teacher, we cannot always guarantee this. If a teacher falls ill we will replace them until they are well enough to teach. If you change your swimming day you may find a different teacher works on this day. We may occasionally employ new instructors who will need to experience ‘live classes’ in order gain experience. They are always fully trained at this point and will start by shadowing the regular teacher. Once experience is gained they will then start to take their own classes. When this happens we will always send an email out to all parents/guardians informing you of this change.

24. Changing Days/Times
If you wish to make changes to the days or times you have already booked, we can do so providing we have space on the alternate days you wish to change to. This may sometimes not be possible and if this is the case a refund will not be issued.

25. Child Exclusion
On rare occasions, if a child proves incompatible with the general well-being of camp, e.g. they are involved in bullying or are engaged in disruptive or aggressive behaviour, we reserve the right to exclude them. No refund will be made for any remaining days booked and any costs associated with the exclusion, including transport home, will be the parents’ responsibility.

26. Photography
At times we may take photographs at our venues, which may be used for marketing and promotional purposes. We will inform parents on the day and a form will be present on the reception desk for parents to sign to confirm they are happy for photography to take place

27. 1-2-1 Lessons
Must be paid for in full in advance. UK Swim Academy have a strict cancellation policy that we must be notified within 48 hours if you would like to cancel your lesson. If for any reason you cancel within 48 hours of the lesson you will lose that lesson.  If you are receiving part funding for the lessons written authority from the funding agent must be received by email prior to lessons being booked.

28. Misc
Participants may need support from the teacher during the lesson. By enrolling on a course with us you accept this.
Parent/Guardian must stay on poolside with the child for the duration of the lesson.
Should any medical, behaviour or condition change in between lessons please inform the teacher
All under 8’s must be accompanied by their parents to the toilet.
Children must be collected at the entrance to poolside once the lesson has finished
No child is to leave the building without their parents
No swimmer is to eat before a session due to the chance they may vomit in the water or cause them to choke. This may cause the pool to close to have to be cleaned.

29. Standing Order T& C’s

Your agreement with UK Swim Academy shall be considered to be in effect upon booking with us. This booking may have been made on line, over the phone, via email or letter. By enrolling with UK Swim Academy either in a group lesson or 1-2-1 lessons you are bound by these conditions below.

If you do not have access to online banking, please arrange for the standing order to be set up with your own bank.

Payment must be received on the 6th of each month (For Cricklade Swim School) and the 2nd of each month (for Wanborough Swim School), unless agreed prior to the standing order commencing.

If a standing order mandate is cancelled before the end of the full programme, the balance of your full enrolment will become due immediately.

Cricklade Swim School:
To leave the programme we require 4 weeks notice for the cancellation of your child's lessons. Before leaving the programme all lessons received must be paid for in full, if there is any outstanding amount this will be calculated and a separate invoice will be sent to you.

Wanborough Swim School:

If the full amount for the term has not been paid and the Standing Order option of payment has been chosen then you are bound to complete the full current term. If you fail to make the monthly standing order payments on time an invoice of the balance remaining will be sent out and must be paid within 10 days of receipt.

A standing order option is benificial for the customer not for the swim school. It must not be seen as a pay as you go option. 

Failure to comply with the Terms and Conditions of the standing order process will lead to the amount owed being passed on to a third party.